If you must cancel or change your appointment it is extremely important that you do so at least 36 hours in advance by contacting us via email or phone. You will be charged $25 for any Missed appointments or appointments not cancelled within 36 hours. You will recieve an email confirmation and text remiders. If you do not confirm your appointment it is still your responsibility to come to your appointment. Charges for missed appointments must be paid before the next scheduled visit. At my discretion services may be denied to clients who miss several appointments.
We appreciate your cooperation and understanding as we try to provide you with the best hair care services possible.
We respect your time and take pride in running consistently on schedule, however if we are running behind we will do our best to let you know and ask the same from you. Please email or call to let us know you're running late. Appointments started 15 minutes or later may need to be rescheduled or the blow dry style omitted.
For those who arrive to their scheduled appointments consistently tardy we will add a cushion to not inconvenience our clients the rest of the day by running behind. If a 15 minute cushion is required for your appointment there will be an additional $10-15 fee for that time.
If you have any issues with your hair, please let your stylist know with in a week of your visit and we will do our best to resolve those issues. Any adjustments to your color or haircut will be made in good faith and you will not be charged if informed within a week of the initial service. No refunds will be given without the opportunity to make these adjustments.
We only guarantee color work and extensions if home hair care products are purchased from Fringe, The Styling Salon. When products are purchased elsewhere, especially online or drugstore/retail stores, we have no idea what they truly are and how they will affect your color.