If you must cancel or change your appointment it is extremely important that you do so at least 36 hours in advance by contacting me via email or phone. You will receive an email confirmation and text reminder. If you do not confirm your appointment it is still your responsibility to come to your appointment. Often times, I double-book, but I do not overbook my clients. If you do not come in for your appointment, another client who might be waiting to get a service cannot use that time slot. For that reason, if you do not cancel your appointment 36 hours in advance you will be charged for that missed appointment. Charges for missed appointments must be paid before the next scheduled visit. At my discretion services may be denied to clients who miss several appointments.
I appreciate your cooperation and understanding as I try to provide you with the best hair care services possible.
I respect your time and take pride in running consistently on schedule, however if I am running behind I will do my best to let you know and I ask the same from you. Please call to let me know you're running late. Appointments started 15 minutes or later may need to be rescheduled or the blow dry style omitted.
For those who arrive to their scheduled appointments consistently tardy I will add a cushion to not inconvenience my clients the rest of the day by running behind. If a 15 minute cushion is required for your appointment there will be an additional $10-15 fee for that time.
If you have any issues with your hair, please let me know with in a week of your visit and I will do my best to resolve those issues.
I only guarantee color work if products are purchased from me, Fringe The Styling Salon. When products are purchased elsewhere, especially online or drugstore/retail stores I have no idea what they truly are and how they will effect your color.